Degree in IT.
Communications and Problem Management;
Handle outage notifications as required;
Resolve issues raised via PMTS (Problem Management Ticket System) or email in a timely manner;
Escalate problems to Level 3;
Work with Projects for operational requirements.
Technical aptitude & troubleshooting skills;
Customer service focus;
Communication & coordination skills;
Work independently as well as with the team;
Attention to details.
Microsoft Windows Server 2003 and 2008;
XME - Windows XP Desktop;
GME – Windows 7 Desktop;
PMTS & CMTS (Remedy);
Microsoft SQL 2005;
Microsoft IIS 7;
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