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02 March 2011

Pantheon - Curitiba.


English: advanced;

Degree in IT.


Communications and Problem Management;

Handle outage notifications as required;

Resolve issues raised via PMTS (Problem Management Ticket System) or email in a timely manner;

Escalate problems to Level 3;

Work with Projects for operational requirements.

Skill Requirements:

Technical aptitude & troubleshooting skills;

Customer service focus;

Communication & coordination skills;

Work independently as well as with the team;

Attention to details.

Technologies Used:

Microsoft 2007;

Microsoft Windows Server 2003 and 2008;

XME - Windows XP Desktop;

GME – Windows 7 Desktop;

PMTS & CMTS (Remedy);

Visual Basic;

Microsoft SQL 2005;

Microsoft IIS 7;

Microsoft SCOM.

Interessados enviar CV por e-mail para: jobs.br@pantheon-inc.com