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10 January 2011

Pantheon - Curitiba.


English (Advanced to fluent);

Technical background in system analysis (no need to be graduated, however need technical background, like a CEFET technician).

Customer Support;

Handling requests (emails, phone calls, tickets);

Answering phone calls;

Production Support;

Monitoring supported systems;

Monitoring automated tasks scheduled by UC4;

Respond/Resolve to notifications/errors;

Critical failures - resolve within 10 minutes;

Non-critical failures - resolve within 1 hour;

Analyzing and running weekly reports;

Analyzing recurring failures - recommending resolution;

On-call during off-hours (~1 week bimonthly);

Change Management;

Handling work orders / changes using best knowledge;

Attending weekly change management meetings.

Technical skills:

Windows knowledge, directory listing, file copy/move/delete;

Unix knowledge;

Experience with Unix and other languages (like C);

Mailbox monitoring and On demand request timely response;

Support Autosys analysts in various operational activities;

Customer oriented.

Interessados enviar CV por e-mail para jobs.br@pantheon-inc.com