VAGAS EM ABERTO PARA CURITIBA
EMAIL CLIENT SUPPORT ANALYST – 1 vaga
Fluent English;
Degree: in IT or studying;
Activities: - To provide support for Notes eMail client, Blackberry, Sametime eMeeting, collaboration tools and instant messaging. Participate in and present topics in regular meetings with other teams – to raise their level of knowledge of Lotus Notes client and Blackberry support tasks and increase their ability to resolve problems without reassigning to Notes Client Support. Rotate through dispatching of incident/problem tickets – with other team members – following Problem Management Best Practices - and communicate/coordinate with customers. Troubleshoot and resolve client issues with problems such as Notes archives, resource reservation issues, desktop issues, mail database restores, eMail settings and rules, Blackberry functionality, and instant messaging. Participate in trend analysis of client problems, perform root cause analysis as input to determining team improvement activities such as customer “hints & tips.” Administration project work as assigned. Computing-related experience, preferably Customer Support experience such as Help Desk or Access Administration - Knowledge of/experience with use of eMail client – Lotus Notes preferred.
Technical Requirements: - Experience computing-related, preferably Customer Support experience such as Help Desk or Access Administration - Knowledge of/experience with use of eMail client – Lotus Notes preferred - Experience with incident tracking application – preferably Remedy - Customer support experience - Flexibility and enthusiasm to work on a global team with teammates and customers from many different countries - Microsoft Office Suite – Excel, Word, Access, etc.
ACCESS ADMIN – 5 vagas
Fluent English;
Degree: in IT or studying;
Activities: Fully document all requests in ticket tracking system, Work on projects as assigned, Follow-up with user for incomplete information or clarification on their requests, Provide status updates to users as appropriate, Support quality assurance (QA) processes, including taking action on IDs and accesses as instructed by QA and providing explanation to QA queries, Recommend improvements or assist process improvement initiatives, Handle resolution of day-to-day operational issues, in accordance with problem management principles, including informing senior staff or superiors as appropriate, assisting in analysis of root causes, damage-control and restore of customer confidence and recommending process improvements, Comply with all company policies, Report all security violations to Security & Control, Report potential problems which can affect business Primary skill set required, Ability to rigorously follow documented processes coupled with strong attention to detail.
Technical Requirements: Experience in Helpdesk Provide timely, accurate, courteous customer service while meeting Service Level Objectives, Competency in Windows NT/XP, Competency in email (Lotus Notes, Outlook, etc.), Proficiency in Microsoft Office.
HELP DESK – 3 vagas
Fluent English;
Degree: in IT or studying;
Activities: Fully document all requests in ticket tracking system, Work on projects as assigned Follow-up with user for incomplete information or clarification on their requests, Provide status updates to users as appropriate, Support quality assurance (QA) processes, including taking action on IDs and accesses as instructed by QA and providing explanation to QA queries, Recommend improvements or assist process improvement initiatives Handle resolution of day-to-day operational issues, in accordance with problem management principles, including informing senior staff or superiors as appropriate, assisting in analysis of root causes, damage-control and restore of customer confidence and recommending process improvements - Comply with all company policies Report all security violations to Security & Control - Report potential problems which can affect business Primary skill set required - Ability to rigorously follow documented processes coupled with strong attention to detail.
Technical Requirements: Experience in, Helpdesk Provide timely, accurate, courteous customer service while meeting Service Level Objectives, Competency in Windows NT/XP, Competency in email (Lotus Notes, Outlook, etc.), Proficiency in Microsoft Office.
HELP DESK – 2 vagas
Fluent Spanish;
Degree: in IT or studying;
Activities: Fully document all requests in ticket tracking system, Work on projects as assigned Follow-up with user for incomplete information or clarification on their requests, Provide status updates to users as appropriate, Support quality assurance (QA) processes, including taking action on IDs and accesses as instructed by QA and providing explanation to QA queries, Recommend improvements or assist process improvement initiatives Handle resolution of day-to-day operational issues, in accordance with problem management principles, including informing senior staff or superiors as appropriate, assisting in analysis of root causes, damage-control and restore of customer confidence and recommending process improvements - Comply with all company policies Report all security violations to Security & Control - Report potential problems which can affect business Primary skill set required - Ability to rigorously follow documented processes coupled with strong attention to detail.
Technical Requirements: Experience in, Helpdesk Provide timely, accurate, courteous customer service while meeting Service Level Objectives, Competency in Windows NT/XP, Competency in email (Lotus Notes, Outlook, etc.), Proficiency in Microsoft Office.
HELP DESK – 1 vaga
Fluent German;
Degree: in IT or studying;
Activities: Fully document all requests in ticket tracking system, Work on projects as assigned Follow-up with user for incomplete information or clarification on their requests, Provide status updates to users as appropriate, Support quality assurance (QA) processes, including taking action on IDs and accesses as instructed by QA and providing explanation to QA queries, Recommend improvements or assist process improvement initiatives Handle resolution of day-to-day operational issues, in accordance with problem management principles, including informing senior staff or superiors as appropriate, assisting in analysis of root causes, damage-control and restore of customer confidence and recommending process improvements - Comply with all company policies Report all security violations to Security & Control - Report potential problems which can affect business Primary skill set required - Ability to rigorously follow documented processes coupled with strong attention to detail.
Technical Requirements: Experience in, Helpdesk Provide timely, accurate, courteous customer service while meeting Service Level Objectives, Competency in Windows NT/XP, Competency in email (Lotus Notes, Outlook, etc.), Proficiency in Microsoft Office.
ASSET MANAGEMENT ROLES – 1 vaga
Fluent English;
Degree: in IT
Activities: Asset Contact Updates inventory tracking (Asset Center) for old and new hardware - Provide updates on Asset Center and general inventory reconciliation activities.
INTERESSADOS ENVIAR CV POR E-MAIL PARA jobs.br@pantheon-inc.com COM O NOME DA VAGA NO ASSUNTO.
