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30 November 2010

Pantheon - Curitiba


Fluent English;

Activities: - Technical support and troubleshooting - Performance tuning and system monitoring - Hardware capacity forecasting - System maintenance - Installations and upgrades - Output management - Project support The individual in this position will work as members of a global team. A high degree of working hour flexibility along with time-zone awareness and consideration for cultural differences.

Technical Requirements: - Basis Administration on: R/3 - (4.6c) Netweaver (ABAP) SCM 5.0 (a.k.a. APO, LiveCache) CRM (3.0 and 7.0, Content Server, TREX) - OS Platforms UNIX Windows - DB platforms Oracle DB2 Preferred but not required: - Basis administration on: Solution Manager Netweaver (JAVA - 6.20 and 7.0) WebDispatcher Database MAXDB.


Fluent English;

Activities: Responsible for system and utility installations - Provide support mainly to the Batch Teams who are responsible for business job scheduling and monitoring - Monitoring of the corporate systems leveraging based alerting - Problem analysis & solving - Participate in projects (related to SAP system upgrades, UC4 System upgrades)

- Maintain the non-business clients in internal system - In addition, the group provides support on SAP Router/SAP Proxy including configuration, connection, and control support for third parties and SAP vendor according to the defined best procedures.

Technical Requirements: - Preferably having worked in distributed/virtual organizations before. Good knowledge in different Operating Systems and Database Platforms are ideal.


• SAP 3.1, 4.0, 4.6, ECC 6.0

• Operating systems: W2K3, AIX and HP Unix


• XP Workstation and remote server administration tools

• Job schedulers: UC4 8.00A

• Others: SAP Proxy, SAP Router, SAPGUI


Fluent English;

Activities: - To provide support for Notes eMail client, Blackberry, Sametime eMeeting, collaboration tools and instant messaging. Participate in and present topics in regular meetings with other teams – to raise their level of knowledge of Lotus Notes client and Blackberry support tasks and increase their ability to resolve problems without reassigning to Notes Client Support. Rotate through dispatching of incident/problem tickets – with other team members – following Problem Management Best Practices - and communicate/coordinate with customers. Troubleshoot and resolve client issues with problems such as Notes archives, resource reservation issues, desktop issues, mail database restores, eMail settings and rules, Blackberry functionality, and instant messaging. Participate in trend analysis of client problems, perform root cause analysis as input to determining team improvement activities such as customer “hints & tips.” Administration project work as assigned. Computing-related experience, preferably Customer Support experience such as Help Desk or Access Administration - Knowledge of/experience with use of eMail client – Lotus Notes preferred.

Technical Requirements: - Experience computing-related, preferably Customer Support experience such as Help Desk or Access Administration - Knowledge of/experience with use of eMail client – Lotus Notes preferred - Experience with incident tracking application – preferably Remedy - Customer support experience - Flexibility and enthusiasm to work on a global team with teammates and customers from many different countries - Microsoft Office Suite – Excel, Word, Access, etc.


Activities: IT analyst to handle accesses requests - have Access Administration skills and be able to read and write e-mails in English - Good communication skills and attention to details are required –

Technical Requirements: Previous experience in IT. Access Administration skills - Development skills (Excel, Access, VBA).


Fluent English;

Fluent in Spanish;

Degree: in IT or studying;

Activities: Fully document all requests in ticket tracking system - Work on projects as assigned - Follow-up with user for incomplete information or clarification on their requests - Provide status updates to users as appropriate - Support quality assurance (QA) processes, including taking action on IDs and accesses as instructed by QA and providing explanation to QA queries - Recommend improvements or assist process improvement initiatives - Handle resolution of day-to-day operational issues, in accordance with problem management principles, including informing senior staff or superiors as appropriate, assisting in analysis of root causes, damage-control and restore of customer confidence and recommending process improvements - Comply with all company policies - Report all security violations to Security & Control - Report potential problems which can affect business Primary skill set required - Ability to rigorously follow documented processes coupled with strong attention to detail.

Technical Requirements: Experience in – Helpdesk Provide timely, accurate, courteous customer service while meeting Service Level Objectives - Competency in Windows NT/XP - Competency in email (Lotus Notes, Outlook, etc.) - Proficiency in Microsoft Office.


Fluent English;

Activities: Responsible for implementing changes to hardware and software asset management tools, processes and databases to accommodate new/changing Asset Management business requirements. Respond to service requests and inquires from EMIT personnel in the effective use of Software Services tools and processes where automated feeds from external sources are required, perform analysis and provide technical expertise to establish and maintain the interfaces. Support the administrative and control requirements of access to the Asset Management tools (Asset Center, Gator, IS Catalog, CRS, S&C Repository etc). Serve as participant on project teams which expand/change the scope of services. Conduct technical reviews of tools assessing the impact and maintaining system integrity with proposed technology changes. Serve as liaison with global customers in promoting “best in class” asset management tools usage and assist customers with training needs.

Technical Requirements:

• Microsoft Office Suite;

• BMC Software - Remedy PMTS/CMTS;

• HP - AssetCenter, Connect it;

• Microsoft Active Directory;

• Internal Applications - Gator, IS Catalog, Consulting Request System, XME Tracking, Webbar, Genesis, eRequest, SAMP;

• Computer science knowledge.


Fluent English;

Activities: Responsible for analyzing contracts, contact with the vendor, contract research, review exportation code, contact with the final costumer etc.

Technical Requirements: Experience in the area; Business administration degree or Law school graduate.

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